Terms and conditions
These terms and conditions shall apply to Your use of the Website located at www.hillsidefinancialsolutions.co.uk
By using the Website You agree to be bound by the terms and conditions set out below and if You do not wish to be bound by these terms and conditions You should not use the Website.
We reserve the right to alter these terms and conditions from time to time but if We do so We shall post any such changes on the Website. Your continued use of the Website shall constitute acceptance of the amended terms and conditions.
1. Definitions
“You” and “Your” means the person using or who wishes to use the Website
“We” “Us” and “Our” means Hillside Financial Solutions Ltd, their employees, agents and successors and includes any other person or business to whom We may transfer Our rights under these terms and conditions.
“Website” means www.hillsidefinancialsolutions.co.uk
2. Who regulates us?
Hillside Financial Solutions Ltd is authorised and regulated by the Financial Conduct Authority under reference number 942046. Registered in England & Wales no. 12507375. Registered Office: Mountbatten House, Grosvenor Square, Southampton, SO15 2RP.
You can check this on the Financial Services Register by visiting the FCA’s Website at www.fca.org.uk or by contacting the FCA on 0800 111 6768.
3. Use of the website
3.1 By using this Website You agree that:
3.1.1 You will not do anything that affects the integrity or security of this Website or causes or may cause harm, damage or unreasonable inconvenience to other users of this Website or Us; and
3.1.2 You will not gather, extract, download, reproduce and/or display or advertise on any other Website, other online or off-line service or otherwise, any material on or from this Website, including but not limited to information relating to insurance prices, whether that information has been gained by the use of spiders, data mining, trawling or other ‘screen scraping’ software or system used to extract data.
3.2 If You breach any of the provisions set out at paragraph 3.1 above, We may take such action as We deem appropriate, including denying You access to the Website, bringing legal proceedings against You and disclosing information to appropriate legal and/or regulatory bodies.
4. Your Obligations
4.1 You must only use the Website for Your personal use.
4.2 It is Your responsibility to ensure that all information You supply to Us or enter onto the Website is complete and accurate in all respects, so please double-check Your information before submitting it.
5. What to do if you have a complaint?
Service Standards
We aim to provide a high level of service to all Our customers but occasionally things can go wrong, when this happens We will do everything We can to put things right.
Complaints Procedure
If You have a complaint about Our service or Your policy, please contact Us by phone, email enquiries@hillsidefinancialsolutions.co.uk or write to Us at the address shown below.
For the purposes of handling complaints Our working day is 9am to 5pm Monday to Thursday, not including Bank Holidays.
By telephone:
Please ring 0330 107 9965 and You will be put through to the Customer Service Team. We will attempt to resolve Your complaint within 5 business days. If this does not happen We will agree Your next step with You.
In writing:
Please address Your letter to:
Customer Relations
Mountbatten House, Grosvenor Square
Southampton
SO15 2RP
Please include details of Your name and address, a contact telephone number, Your policy or quote number and details of why You are unhappy. This will help Us to respond to You as quickly as possible. If We do not have enough information to investigate Your complaint We will contact You to ask You for further details. In all cases We will send a written acknowledgement of Your complaint to You within 5 working days of its receipt. In Our acknowledgement We will advise You of the name and job title of the person who will be dealing with Your complaint.
Within four weeks of receiving Your complaint We will send You either: A final response or a letter explaining why We are not yet in a position to resolve Your complaint and advising You of when We will be contacting You again.
By the end of eight weeks after receipt of Your original complaint letter We will send You: A final response, or a letter explaining why We are still not in a position to issue a final response and advising You of when We expect to be able to do so. At this time, if You are dissatisfied with the delay, You may refer Your complaint to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if We cannot meet Our obligations. Further information about compensation schemes arrangements is available from the FSCS Website www.fscs.org.uk or write to Financial Services Compensation Scheme, 7th Floor Chambers, Portsoken Street, London E1 8BN.
6. UK residents only
The products and services described on this Website are only available to permanent residents of the United Kingdom (excluding the Channel Islands and the Isle of Man).
7. Intellectual property
7.1 All information, data and copyright material contained on this Website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to Us or to people whom We have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless You have written permission from Us or the owner to do so.
7.2 You may download or copy the content and other downloadable items displayed on this Website for personal non-business use only, (i.e. to assist with a purchasing decision), provided that You are not otherwise breaching these Terms and Conditions.
8. Responsibility for content
We make no representations or warranties of any kind in relation to the accuracy, completeness, or suitability for any purpose of any information or graphics published in this Website or otherwise in respect of the Website or any of its contents. The information contained in this Website may contain technical inaccuracies or typographical errors. All Our liability howsoever arising for the content of the Website and its accuracy, completeness or suitability or for any misrepresentation or breach of contract in respect of the Website or its contents is expressly excluded to the fullest extent permitted by law.
We make no warranty that the Website or any linked Website is free from viruses or other malicious computer problems. You are responsible for ensuring that You use the appropriate virus checking software. Neither We nor any of Our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property in claims of third parties.
Not withstanding the foregoing, none of the exclusions and limitations under this paragraph 8 are intended to limit any rights You may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit Our liability to You for death or personal injury resulting from Our negligence or that of Our employees or agents.
9. Privacy policy
We shall comply with all applicable data protection legislation from time to time in force in respect of the personal data We collect from You.
Details of how We will use Your data can be found in Our Privacy and Cookie Policy.
10. Third party websites
The Website may also contain hypertext links to websites operated by third parties. The operation and content of those websites shall be determined by the organisation which controls the Website and will be governed by separate terms and conditions. Links are provided for convenience only and the inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any other Website.
11. Termination
We have in Our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of Your right to use the Website if You:
- act inconsistently with and/or in breach of these terms and conditions;
- at any time violate or attempt to violate any rights of any other user of the Website or of any other third parties;
- are engaged in any fraudulent activity.
12. General
If any provision of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other terms and conditions and the remainder of the provision in question will not be affected.
The Laws of England and Wales will apply to these terms and conditions and the parties agree to submit to the exclusive jurisdiction of the English courts.